File ingestion delays in Litigation Genius and Transcript Genius

Service has been restored for file ingestion in Litigation Genius and Transcript Genius. New uploads are processing normally, and files affected during the incident are now catching up.

We have identified an issue preventing new files from being ingested in Litigation Genius and Transcript Genius. Files uploaded during this period may remain in a processing state or fail to complete.

Previously processed files are unaffected and remain available and searchable, and no customer data has been lost.

The cause is a storage capacity limit on the search infrastructure backing these products, which placed it into a read-only state. We are working to restore write capacity and will reprocess affected uploads once service is recovered.